Air Canada lost a lawsuit over a French-speaking couple's complaint about formal in-flight announcements in English (15 s) vs. informal ones in French (5 s). The French-speaking couple were upset at ____.
Options:
(A) the in-flight announcements being made in English.
(B) the English announcements being clearer than the French ones.
(C) the English announcements being longer than the French ones.
(D) equal importance being given to English and French.
Official Answer Key:
C
Step-by-Step Solution & Explanation
The passage centers on the disparity in duration (15 s formal English vs. 5 s informal French) — the complaint was about unequal treatment/length, not the mere use of English or explicit clarity.
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